If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.
Swissport is recruiting
for the position of Passenger Services Agent based at Moi International
Airport.
The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.
Primary Duties / Essential Functions
Check in
- Prepare
and clear check in counters pre and post flight with appropriate
stationery and signage.
- Provide
a welcome service to our passengers at check in, and at other customer
service touch points and to assist in providing a pleasant customer
experience.
- Verification
of travel documentation and check in of departing passengers as per
standard operating procedures.
- Assist
customers during flight irregularities i.e. delays, cancellations or diverted
flights, coordinating communication with affected passengers to ensure
passenger experience remains positive.
- Maintain
excellent customer service standards at all times.
- Provide
relevant information to customer queries and provide solutions to issues which
may impact the customer’s experience.
Ticket Sales
- Responsible
for selling tickets for various airlines, including quoting fares and
accepting payment.
Handling Baggage
- Checking
and weighing passenger baggage, charging appropriate baggage fees and
questioning passengers regarding their baggage items as per airline
requirements.
Gate Service
- Counterchecking
boarding pass, making announcements, ensuring that passengers are boarded
efficiently.
Flight Control Operations
- To
prepare all documentation in compliance with IATA and airline requirements.
- Ensure
appropriate flight documentation is completed and filed.
- Flight
setup and close out.
- Compiling
and submission of post flight messages.
- Completing
airline-required gate operations for departing and arriving flights.
- Provide
flight editing function to ensure that any required service requests are
applied to individual passengers.
- Assist
customers resolve any booking irregularities to ensure passenger
experience remains positive.
Qualifications
- KCSE
Minimum C-
- Certificate/diploma
preferably in hospitality industry
- Professional
Experience: Aviation industry or hospitality industry experience preferred
- Excellent
communication skills
- Foreign
language is an added advantage
How to Apply
Application letter and CV
should be forwarded via email with a subject line: Application for Passenger
Services Agent – Mombasa Station
to: NBO.Recruitment@swissport.com:
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi
Swissport is an equal
opportunity employer bases its hiring decisions on the business need and the
best qualified candidates available and does not discriminate in its employment
decisions on the basis of any protected category.
Be part of the team that
brings Swiss time to African soil!
Closing Date: September
21, 2022