Housekeeping Trainee
Reporting to the Training
Manager, the trainee will be responsible for learning and familiarizing
with various activities and operations within their departments. He/She will be
required to uphold company policies and requirements at all times.
Key Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Clean
corridors and floor public areas around guest rooms assigned. Also
maintain cleanliness of equipment and pantries.
- Keep
informed of hotel product and service knowledge in order to answer guest
questions.
- Answer
all guest questions / requests in a friendly and caring manner, take
appropriate actions or if needed, refer the matters to the relevant
persons to handle. It may be providing information, giving an extra
item such as a towel, etc.
- Write
down on their assignment sheets relevant information for record purposes
and possible future inquiries. At the end of shift, report special
attention guest, unusual situations, incidents that need follow up, to
ensure consistency and guest satisfaction.
- Verify
the physical status of room and updates Order Taker of any discrepancies
found.
- Report
at once to Supervisor and Order Taker lost and found items and coordinates
with Order Taker when to bring items down.
- Provide
the turn down service to assigned guest rooms according to standards
established by the hotel. It involves, but not limited to, turning
down the bed, replenishing guest room and bath supplies and cleaning the
bathroom if necessary. Help control guest and cleaning supplies to
save costs.
- Clean
assigned guest rooms, the late check out and late service required by
guests, according to standards established by the hotel. It involves,
but not limited to, making the bed, dusting the room and furniture,
replenishing guest room and bath supplies, cleaning the bathroom,
vacuuming the carpet.
- Whilst
cleaning the room, verify that all is in proper condition and order of
functioning and report to Supervisor any items that need repair.
- Inspect
Floors / Public Areas to ensure that facilities, equipments and amenities
are clean and are well maintained; verify the work performed by outside
contractors to ensure compliance to their contract; and take corrective
measures in order to meet Kempinski standards.
- Identify
the department training needs, develop the training plan and get the
approval of Executive Housekeeper before the implementation of training.
- Anticipate
and maintain all equipments and supplies and assure their availability.
Control usage of all amenities and cleaning supplies to ensure
compliance to budget and ensure appropriate usage of equipments and tools.
- Monitor
housekeeping procedures including Lost and Found, Key Control, Security
and Emergency procedures and Health and Safety procedures for employees
and guests.
- Participate
in various housekeeping projects such as general cleaning, which involve
scheduling, inspections, records keeping, follow-up, and communication
with other related departments.
- Accomplish
several administrative duties related to the position such as attending
meetings, writing reports, maintaining a daily log, etc.
Desired Skills & Qualifications:
- Degree/
Diploma in Housekeeping operations from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2021/2022)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude
How to Apply
Unposting Date: Sep 16, 2022
