Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city center, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Front Desk Agent
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards.
At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.Main Responsibilities
- Check
in the arriving guest and check out the departing guests in a friendly and
caring manner according to the Kempinski and K (KEA) standards.
- Ensure
that KEA results are above the set targets.
- Upon
check in, register guest and assign rooms. Accommodate special
requests whenever possible. If needed, assist guests in completing the
registration cards. Use suggestive selling techniques to sell rooms
and to promote other services of the hotel. Verify the guest’s method of
payment and follow established credit-checking procedures or refer cash
handling payment to cashiers.
- Upon
departure of guests, process the guest check out procedures. Inquire for
last minute charges. Receive payment from guests. Settle the guest
account and give copy of the invoice.
- Handle
all front office cashiers’ transactions such as posting charges to guests
and exchanging foreign currency according to the procedures. At the
end of shift, balance their cash float.
- Answer
all guest requests and questions in a friendly and caring manner, whether
by telephone or in person, provide/receive information and takes
appropriate actions or refer the matters to the relevant persons to
handle. It may be and not inclusive of issuing a safe deposit box,
handling messages or dealing with a complaints.
- Coordinate
room status updates with the housekeeping department by notifying them of
late check-outs, early check-ins and special requests.
- Keep
themselves informed of product and service knowledge as well as the hotel
daily and meeting activities.
- Possess
a working knowledge of the room reservation procedures.
- Maintain
the neatness of his/her working area.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Qualifications:
- Diploma
in Hotel Management/Front Office Operations
- Two
years experience in a similar role and proven track record may be
considered in lieu of specialised education
- Preferably
as Section Head in 5-star property.
- Good
Communication skills
- Knowledge
and experience in the use Fiderio and Opera
- Proficiency
in Excel and Word.
- Knowledge
in a foreign language will be a distinct advantage
- Presentable,
well spoken individual
- Pleasant
and outgoing personality
- Mature
& Customer focused.
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Fluent
speech skills
How to Apply
Unposting Date: Sep 11,
2022
About Kempinski
At Kempinski Hotels we
pride ourselves on delivering a beautiful performance for each and every one of
our guests. Dedicated to please, educated to entertain and never compromising
on the European elegance of service, we are driven by our passion for crafting
distinct and meaningful experiences. Each of our remarkable properties is a
stage upon which our people perform their best and every day is an opportunity
to apply their unique talents. We offer recognition for your skills, an
environment that encourages personal growth, and respect and support from
colleagues and leaders. Connected by our shared values, our passion for
craftsmanship, and our care for one another, we are a global community of
hoteliers. Your stage awaits.
Discover a career crafted
by you.