Customer Service Agents.
Location: Nairobi
Our client, an international
organization who is a leading provider of language interpretation services is
seeking to recruit Customer service agents.
Duties and
Responsibilities
- Assist our client’s community and help resolve
inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven
to be an effective advocate for our community.
- Investigate and resolve issues that are reported on
client platform such as requests for account support.
- Respond to user inquiries with high quality, speed,
empathy and accuracy.
- Gather, analyze and utilize relevant data to develop
ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest
solutions.
- Recognize trends and patterns, and escalate issues
outside the company policy to the global team.
Qualifications and
Experience
- Between 21-35 years.
- Must be a Kenyan.
- Must speak fluent English
- College education mandatory.
- Must be currently unemployed or working as a casual.
- Must possess strong interpersonal skills, verbal and
written communication skills and most importantly empathy.
- High affinity and cultural awareness of
political/social situation regarding the relevant market/region.
- NSSF, NHIF and KRA pin is a requirement.
- Experience in language interpretation is an added
advantage.
How to Apply
Apply at Flexi
Personnel ATS or recruit@flexi-personnel.com latest by 30th September
2022.
Indicate Customer service agent on the email subject
for easier retrieval and placement.
NB: Flexi Personnel does not
charge candidates for job placement
