Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
The main task is to coordinate live rider operations and ensure
daily performance against a range of KPIs.
Location: Preferred candidates should be
residing along Waiyaki Way.
Responsibilities
- Monitor, anticipate and manage the live operation to
ensure a great user experience.
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing
orders.
- Give structured and action able daily feedback to
the ops managers.
- Ensure a smooth operation by coordinating
communication with Live Ops support, clients, couriers, and other
operational departments.
- Ensure that quality assurance checks are completed
and maintained.
- Assist clients with product selection and pricing to
improve transportation routes.
- Monitor deliveries, ensuring customer satisfaction
and maintaining accurate logs of all transportation and goods.
Skills
- You are aligned with our company values and enact
them both in your personal and professional life
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call
center equipment/software programs
- Organized and logical, willing to adapt quickly to
changing policies and procedures.
- Must be able to work as part of a team in a
fast-paced and pressured environment,
- Communicating effectively with both colleagues and
clients and following verbal and written instructions.
- Must be able to efficiently solve problems relating
to dispatch of orders locally.
Qualifications
- Degree/diploma level in a Business or Social
Sciences related field, or having equivalent work experience (6 + months).
- Previous call center experience is required or at
least 1year experience in a similar role.
- Proficiency in English (Excellent verbal and written
communication skills)
- Computer Literacy: Knowledge and Confidence in MS
office
- At least 1-2 years’ experience of sales or marketing
in a B2B environment
- Sales and marketing best practice / knowledge of
current tools (i.e. CRM tools)
- Swahili or any other local language is an advantage
- The position ideally seeks
individuals residing along WAIYAKI WAY due to the nature of work.
How to Apply
Applicants who meet the requirements stated above should send
their applications and detailed CVswith a day – time Telephone number to the
email address: jobs1@hcsafrica.com. Indicating Call
Center Agent on the Subject line- with your location.
Candidates MUST indicate their Current and Expected salaries.