JOB TITLE : ASSISTANT CUSTOMER CARE OFFICER II
CAJ/JOB/009/08/2022
REPORTING TO :
ASSISTANT DIRECTOR, PUBLIC EDUCATION, ADVOCACY & COMMUNICATIONS
DEPARTMENT :
PUBLIC EDUCATION, ADVOCACY & COMMUNICATIONS
JOB GRADE :
CAJ 8
NO OF POSTS : 1
TERMS OF EMPLOYMENT :
PERMANENT & PENSIONABLE
DUTY STATION :
HEAD OFFICE
Duties & Responsibilities
- Manning
the front office and the switchboard;
- Maintaining
good ambiance at the reception area;
- Responding
to visitors’ queries and telephone inquiries;
- Receiving,
screening, guiding, and directing visitors to designated offices and areas;
- Recording
and confirming visitors’ appointments;
- Projecting
positive culture of the Commission;
- Offering
assistance and guidance to clients with disabilities;
- Maintaining
a daily records of visitors’ details.
- Analyzing
customer feedback and drafting customer care periodic reports;
- Any
other duty as may be assigned
Qualifications
For appointment to this
grade, an officer must have: –
- Diploma
in any of the following disciplines: Customer Service, Public Relations,
International Relations and Diplomacy, Communication Management, Front
Office or equivalent qualification from a recognized institution; and
- Three
(3) years of relevant experience
- Certificate
in Computer Application Skills from a recognized institution.
How to Apply
All interested candidates
who meet the job indent for this position are encouraged to send a hard copy of
their application letter, curriculum vitae and copies of their academic and
professional certificates together with a clear National Identification card
indicating the job reference number by 13th September 2022 at 4.30p.m.
to:-
THE COMMISSION SECRETARY COMMISSION ON ADMINISTRATIVE JUSTICE 2ND FLOOR,
WESTEND TOWERS – WAIYAKI WAY P O BOX 20414 CITY SQUARE 00200 NAIROBI