Applications Support officer
Job Purpose
Provide user support for in–house developed applications.
Responsibilities
and Accountabilities
• Develop and automate reports on the Jasper BI
platform.
• Code review and liaising with
digital team for changes.
• Perform UATs on systems
developed by digital team.
• Migrate source code developed
by both the digital team from UAT to
Live Environment and third–party vendors for the ongoing projects.
• Support of internally developed applications – this will include troubleshooting and resolving program bugs and errors.
• Support for API’s implemented for application integrations – this will include
troubleshooting and resolving program bugs and errors.
• Address system access challenges.
• General housekeeping of systems such re–indexing, patch fixes, etc.
• Database backups and restores.
• Develop reports and data extraction queries on need basis.
• Manage service accounts for the various applications.
• Proactively evaluate existing applications to ensure optimal functionality and
perform updates.
Key Performance
Indicators
• Improve service availability of software applications;
• Enhance software resilience by incorporating security by
design development.
principle;
Nil vulnerabilities detected
on software vulnerability scans;
• Optimize software code for
enhanced operational efficiency.
• Develop, test and deploy
applications in line with the project schedule and
budget.
Minimum Requirements (Academic, Professional and Work Experience)
• 1–year experience;
• A degree in information
systems, computing studies, IT or any other related
fields;
• Knowledge of programming
languages like SQL, Java and .Net Languages;
• Interpersonal skills;
• Previous experience as an
application support analyst or a similar role;
• Knowledge of software design
and programming principles;
• Professional certifications such as Microsoft’s MCSD or MCPD would be of
added
advantage.
Competencies and
Attributes (Personal
traits and technical skills).
• A flair for creating well–presented software that is technically sound;
• Outstanding analytical, problem–solving, and communication skills;
• Collaborate with co–workers to facilitate the creation of large,
complex
developments,
as required;
• Excellent organizational and
time management skills;
• Self–driven, flexible, and innovative.
Relationships and working contacts
Internal Stakeholders: Group
and all Bank entities
External Stakeholders: Service
providers
Work Environment: Office
setup
How to Apply
Send your current CV and brief application letter to recruitment@boakenya.com
Application deadline is 13th September 2022.