Oasis Healthcare Group Limited is a group of Specialist Doctors working and operating across the country since 2010 under group-based practice model. We currently have facilities in the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega and Bungoma.
We are looking to fill
the following positions with qualified and suitable individuals willing to join
us.
Job Title: Call Center Representative
Job Location: Kisii
Key Responsibilities
- Manage
inbound and outbound calls
- Obtain
client information by answering telephone calls.
- Follow
communication scripts when handling different topics on the phone.
- Inform
clients by explaining procedures, answering questions and providing
information.
- Document
all call information according to the acceptable standards.
- Make
follow up calls to check on the status of discharged clients.
- Manage
and resolve customer complaints as necessary.
- Process
booking and rescheduling requests.
- Providing
customers with the organization’s services information.
- Update
job knowledge by keeping abreast with the new services.
- Any
other duty as may be assigned.
Job Requirements
- Degree
or Diploma in Public Relations, Communication or any other relevant field.
- Fluent
in both English and Swahili
- Proficiency
in Microsoft Office Suite
- A
t least one years’ experience in the same role
How to Apply
All qualified and
interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com quoting the
position being applied for on the email Subject.
NOTE:
We do not charge any fee
for receiving your CV or for interviewing.
Only candidates
short-listed for interview will be contacted.
Applications to reach us
before close of business 4th August 2022.
“Oasis Healthcare Group
Limited is an equal opportunity employer”