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Call Center Rep Job in Kenya

Oasis Healthcare Group Limited is a group of Specialist Doctors working and operating across the country since 2010 under group-based practice model. We currently have facilities in the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega and Bungoma.

We are looking to fill the following positions with qualified and suitable individuals willing to join us.

Job Title: Call Center Representative

Job Location: Kisii

Key Responsibilities

  • Manage inbound and outbound calls
  • Obtain client information by answering telephone calls.
  • Follow communication scripts when handling different topics on the phone.
  • Inform clients by explaining procedures, answering questions and providing information.
  • Document all call information according to the acceptable standards.
  • Make follow up calls to check on the status of discharged clients.
  • Manage and resolve customer complaints as necessary.
  • Process booking and rescheduling requests.
  • Providing customers with the organization’s services information.
  • Update job knowledge by keeping abreast with the new services.
  • Any other duty as may be assigned.

Job Requirements

  • Degree or Diploma in Public Relations, Communication or any other relevant field.
  • Fluent in both English and Swahili
  • Proficiency in Microsoft Office Suite
  • A t least one years’ experience in the same role

How to Apply

All qualified and interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com quoting the position being applied for on the email Subject.

NOTE:

We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

Applications to reach us before close of business 4th August 2022.

“Oasis Healthcare Group Limited is an equal opportunity employer”

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