Call Center Agent
Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Call Center Agents, who will be a key point of contact between the
company and their customers.
The main task is to
coordinate live rider operations and ensure daily performance against a range
of KPIs.
Location: Preferred
candidates should be residing along Waiyaki Way.
Responsibilities:
- Monitor, anticipate and manage the live operation
to ensure a great user experience.
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing
orders.
- Give structured and action able daily feedback to
the ops managers.
- Ensure a smooth operation by coordinating
communication with Live Ops support, clients, couriers, and other
operational departments.
- Ensure that quality assurance checks are completed
and maintained.
- Assist clients with product selection and pricing
to improve transportation routes.
- Monitor deliveries, ensuring customer satisfaction
and maintaining accurate logs of all transportation and goods.
Skills
- You are aligned with our company values and enact
them both in your personal and professional life
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call
center equipment/software programs
- Organized and logical, willing to adapt quickly to
changing policies and procedures.
- Must be able to work as part of a team in a
fast-paced and pressured environment,
- Communicating effectively with both colleagues and
clients and following verbal and written instructions.
- Must be able to efficiently solve problemsrelating
to dispatch of orders locally.
Qualifications
- Degree/diploma level in a Business or Social
Sciences related field, or having equivalent work experience (6 + months).
- Previous call center experience is required or at least
1year experience in a similar role.
- Proficiency in English (Excellent verbal and
written communication skills)
- Computer Literacy: Knowledge and Confidence in MS
office
- At least 1-2 years’ experience of sales or
marketing in a B2B environment
- Sales and marketing best practice / knowledge of
current tools (i.e. CRM tools)
- Swahili or any other local language is an
advantage
- The position ideally seeks
individuals residing along WAIYAKI WAY due to the nature of work.
How to Apply
Applicants who meet the
requirements stated above should send their applications and detailed CV’s with
a day – time Telephone number to the email address: jobs1@hcsafrica.com.
Indicating
Call
Center Agent on the Subject line- with your location. Candidates MUST indicate
their Current and Expected salaries.