Receptionist Vacancy! (Kiambu)
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face
The Receptionist will
provide efficient services and effectively respond to customer inquiries and
provide information through various communication channels, while keeping
customer satisfaction at the core of every decision and interaction.
About the Client:
The Vet Clinic is
located in Kiambu. The Veterinary facility seeks to provide quality care to
animals and provide clinical advice on their care.
Duties &
Responsibilities:
- Handle incoming and outgoing calls and deliveries,
redirecting and routing inquiries, information, correspondence as
appropriate
- Make telephone calls upon request
- Ensure requisition and distribution of
office/staff supplies.
- Ensure all telephone faults and faulty equipment
are reported on time and making appropriate follow up and providing
feedback to Director/ Manager.
- Ensure proper filing and record keeping.
- Supervise and check general cleanliness of the
entire offices.
- Making appointments.
- Maintaining a positive, empathetic and
professional attitude towards clients at all times.
- Primary point of contact within the clinic.
- Investigate and respond to all customer enquiries
promptly directly to client inquiries either fact to face, by telephone or
electronically and resolving customer complaints.
- Welcoming, receiving, guiding and directing the
patients around the clinic.
- Develops and maintains strong relationships with
customers by providing support, information, and guidance.
- Handling clients, referral sources, and
administrative department inquires.
- To perform any other duties that maybe assigned by
the management from time to time.
Qualifications &
Requirements
- Diploma in Business Administration, Marketing or
any other related fields.
- Minimum 2 years’ experience.
- Proficiency with MS Office.
- Attained a C or higher in your KCSE
Competencies &
Skills
- Able to effectively prioritize, multitask
effectively and meet deadlines
- Excellent and outstanding written, oral
communication skills, and interpersonal abilities
- Committed to professional values and work ethics
with a high sense of integrity and honesty.
- Excellent organizational, great management and
multi-tasking skills
- Team player and Reliable
- Possess ultimate customer service skills
- Ability to work under pressure
- Maintain a high profile in the day to day
operations.
- Excellent communication and presentation skills.
- Ability to work long hours
- Be flexible and adaptable
- Exceptional interpersonal skills
- Have an interest in Animals.
How to Apply
Interested applicants
should send their detailed CV and Cover Letter quoting the job title (Receptionist-Kiambu)
as subject to reach us not later than 01st August 2022 to careers@italgloballtd.com stating the
current pay and expected salary. Only the shortlisted candidates will be
contacted. Interviews
will be conducted on a rolling basis.
