Customer Service Assistant - Hospital
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice, and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face
We are looking for a
confident and self-motivated individual who is looking for a customer service
opportunity.
Job Requirements
- Bachelor’s Degree in Communication, Public
Relations, Marketing or any related course.
Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment. - Knowledge of customer service principles and
practices.
- Attained a C+ or higher in your KCSE
- Proficient in Microsoft Office.
Competencies and
Skills Required
- Ability to observe confidentiality
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task and work under pressure
- Ability to work long hours
- Be self-motivated
- Be flexible and adaptable
- Exceptional interpersonal skills
- Can handle complaints in a cool manner and tactful
- Courteous
- Have an interest in helping people.
- Observation Skills
Job Duties and
Responsibilities.
- Maintaining a positive, empathetic, and
professional attitude towards clients at all times
- The primary point of contact within the hospital
- Investigate and respond to all customer inquiries
promptly directly to customer inquiries either fact to face, by telephone
or electronically.
- and Resolving customer complaints
- Welcoming, receiving, guiding, and directing the
patients around the hospital
- Filling and processing of application forms
- Investigate and respond to all customer inquiries
promptly.
- Escalate complex queries to the appropriate
functional area.
- Carry out customer and product-related document
processing
- Make customers’ experiences better by ensuring
customer satisfaction
- Communicating with customers through various
channels.
- Develops and maintains strong relationships with
customers by providing support, information, and guidance
- Provides excellent customer service by responding
promptly to customer inquiries, questions, acknowledging concerns and
resolving complaints.
- Answer all incoming calls and redirect them or
keep messages.
- Handling patients, referral sources, and
administrative department inquires
- Assisting the doctors in booking appointments for
the next visit of the patient.
- Entering patient information into a customer
information system
- Serving as a backup when other employees are out
due to absent staff members
- Any other duties as assigned.
How to Apply
Interested applicants
should send their detailed CVs and cover letters urgently quoting the job title
(Customer Service Assistant-Hospital) as subject to careers@italgloballtd.com to reach us not later
than 17th June
2022. Only the shortlisted candidates will be contacted.