Call Center Agents
Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Call Center Agents, who will be a key point of contact between the
company and their customers.
The main task is to
coordinate live rider operations and ensure daily performance against a range
of KPIs.
Location: Preferred candidates should be residing along Waiyaki
Way.
Responsibilities
- Monitor,
anticipate and manage the live operation to ensure a great user experience.
- Manage
real-time fleet capacity.
- Lead
the communication with the fleet for ongoing orders.
- Give
structured and action able daily feedback to the ops managers.
- Ensure
a smooth operation by coordinating communication with Live Ops support,
clients, couriers, and other operational departments.
- Ensure
that quality assurance checks are completed and maintained.
- Assist
clients with product selection and pricing to improve transportation
routes.
- Monitor
deliveries, ensuring customer satisfaction and maintaining accurate logs
of all transportation and goods.
SKILLS
- You
are aligned with our company values and enact them both in your personal
and professional life
- Effective
English written and communication skills
- Computer
proficiency in MS Office, G-docs and call center equipment/software
programs
- Organized
and logical, willing to adapt quickly to changing policies and procedures.
- Must
be able to work as part of a team in a fast-paced and pressured
environment,
- Communicating
effectively with both colleagues and clients and following verbal and
written instructions.
- Must
be able to efficiently solve problemsrelating to dispatch of orders
locally.
Qualifications
- Degree/diploma
level in a Business or Social Sciences related field, or having equivalent
work experience (6 + months).
- Previous
call center experience is required or at least 1year experience in a
similar role.
- Proficiency
in English (Excellent verbal and written communication skills)
- Computer
Literacy: Knowledge and Confidence in MS office
- At
least 1-2 years’ experience of sales or marketing in a B2B environment
- Sales
and marketing best practice / knowledge of current tools (i.e. CRM tools)
- Swahili
or any other local language is an advantage
- The position ideally seeks
individuals residing along WAIYAKI WAY due to the nature of work.
How to Apply
Applicants who meet the
requirements stated above should send their applications and detailed CVswith a
day – time Telephone number to the email address: jobs1@hcsafrica.com. Indicating Call Center Agent on
the Subject line- with your location. Candidates MUST indicate
their Current and Expected salaries.