Real Time Operations Agent
Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Real Time Operations Agent, who will be a key point of contact
between the company and their customers.
The RTO main task is to
coordinate live rider operations and ensure daily performance against a range
of KPIs.
Responsibilities
- Monitor, anticipate and manage
the live operation to ensure a great user
- Manage real-time fleet
- Lead the communication with the
fleet for ongoing orders.
- Give structured and actionable
daily feedback to the ops managers.
- Ensure a smooth operation by
coordinating communication with Live Ops support, clients, couriers, and
other operational
- Ensure that quality assurance
checks are completed and maintained.
- Assist clients with product
selection and pricing to improve transportation routes.
- Monitor deliveries, ensuring
customer satisfaction and maintaining accurate logs of all transportation
and goods.
Skills
- You
are aligned with our company values and enact them both in your personal
and professional life
- Effective
English written and communication skills
- Computer
proficiency in MS Office, G-docs and call center equipment/software
programs
- Organized
and logical, willing to adapt quickly to changing policies and procedures.
- Must
be able to work as part of a team in a fast-paced and pressured
environment,
- communicating
effectively with both colleagues and clients and following verbal and
written instructions.
- Must
be able to efficiently solve problems relating to dispatch of orders
locally.
Qualifications
- Degree/diploma
level in a Business or Social Sciences related field, or having equivalent
work experience (6 + months).
- Previous
call center experience is required or at least 1year experience in a
similar role.
- Proficiency
in English (Excellent verbal and written communication skills)
- Computer
Literacy: Knowledge and Confidence in MS office
- At
least 1-2 years’ experience of sales or marketing in a B2B environment
- Sales
and marketing best practice / knowledge of current tools (i.e. CRM tools)
- Swahili
or any other local language is an advantage
- Candidates MUST indicate
their preferred Locations
How to Apply
Applicants who meet the requirements stated
above should send their applications and detailed CVs with a day – time
Telephone number to the email address: jobs1@hcsafrica.com.
Indicate Real
Time Operations Agent on the Subject line- with your
location.
Candidates MUST indicate
their Current and Expected salaries.
