Customer Service and Administrative Assistant
Location: Nairobi
Entry Level Position
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives.
They will fit with your culture and the business challenges that you currently face. Qualifications
and Requirements
- Degree or Diploma in Communication, Marketing,
Business or related field.
- At least 2 years of work experience.
- Excellent knowledge of social media best practices
- Experience working in a Beauty and Personal Care
category, Retail is preferred but not essential.
- Proficiency in Ms. Office with working knowledge
of digital marketing.
Personal Traits,
Qualities, and Aptitudes.
- A friendly personality, ability to remain calm and
pleasant at all times.
- High degree of professionalism and ability to
maintain a high level of confidentiality.
- Highly Organized and Ability to work
independently.
- Is a self-starter: is looking for ways to help
grow the business.
- Meticulous in details and good analytical skills.
- Positive attitude and Confident.
- Excellent verbal and written communication skills
and Strong Interpersonal Skills.
- Excellent customer service skills and
sales-oriented individual.
- Networking aptitude.
- Have tact and diplomacy.
- High integrity.
Key Responsibilities
and Duties
- High-energy administration of front desk point of
sale scheduling/booking of appointments etc
- Handle phone, emails, social media enquiries.
- Being the point of contact for all prospective and
current customers.
- Drive sales through bookings: educate customers on
services to ensure they convert from prospect to long-term customers.
- Supports dynamic and fast-paced adjustments to the
executive’s calendar to respond to emerging needs during the course of
each day.
- Maintains Director’s calendar by planning and scheduling
meetings etc
- Liaises with building management, authorities, and
vendors.
- Handles basic accounting duties.
- Determining customer needs and buying potential.
- Working effectively to expand customer base and
meet set targets.
- After-sales services to ensure client
satisfaction.
- Planning, creating content, publishing, and
handling social media platforms that increase engagement and drive leads.
- Undertaking any other office administrative
services duties that may be assigned.
- Any other duty assigned.
How to Apply
Interested applicants
should send their detailed CV and Cover Letter quoting the job title (CUSTOMER SERVICE AND ADMIN
ASSISTANT) as subject to reach us no later than 27th April 2022 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a
rolling basis.
