Customer Experience Officer
Responsibilities.
- Is
the focal point of the customer and the company whereby he/she is in
charge of ushering in customers and directing them to various departments.
- Generate
leads, referrals, walk-ins and use market intelligence to achieve deeper
relationship to achieve a one-time customer experience.
- Responsible
for supporting business by on-boarding new customers.
- Responsible
for the administration for the Petty Cash system as per company standards
and requirements.
- Use
tactical skill to analyze KYC, MPesa/ Bank Statements, data, fraud, loan
applications and proactively identify and address issues pertaining to the
Loan processes.
- To
make use of our CRM system and other channels of servicing customers to
ensure smooth business maximization of connection between customers and
the company.
- To
develop strong negotiations, excellence in product knowledge and selling
skills to onboard all types of prospective customers to buy our products
and services.
- Reach
out to customers via phone call; verifying information regarding their
account.
- To
provide daily, weekly and monthly reports to the team based on Lead
conversions, new business customer feedback and complaints.
- To
receive, record customer interaction and details of actions taken. This
will be recorded in a Customer Complaints Register and same noted on the
CRM.
Minimum Qualification;
- Bachelor’s
degree/Diploma in a Business administration, Public relation or any other
related field.
- Experience
in customer service experience in the financial services industry.
- Professional
marketing/ Business Development qualifications.
- Have
strong customer service experience.
How to Apply
If you meet the
requirements, possess the necessary qualification and experience; please send
your CV only quoting the job title on the email subject (Customer
Experience Officer) to office@northwavecredit.com before 10th
April 2022.
