Job Purpose
Reporting to the Client
Service Manager, IT, the COB Assistant is responsible for running Close of
Business (COB) activities that brings together the events of the day for the
bank and processes them. The events could be in terms of loan schedules,
accruals, internal bank accounting and could be reports.
The COB Assistant is
also responsible for providing first level support for IT issues logged through
the service desk.
Key Responsibilities
Pre-COB activities
- Generating pre-COB reports.
- Monitoring automated pre- COB backup.
- Monitoring available space for core banking
database backup.
- Stopping core banking online services.
COB management
- Monitoring the batch jobs of the five COB stages.
- Reviewing and resolving known errors.
- Escalating unknown errors to Temenos support.
- Generation of online reports.
Post COB activities
- Starting core banking online services.
- Generation of post- COB reports.
- Initiating post COB back up.
- Generating daily and weekly COB performance
report.
First Level Support
- Acts as a single point of contact between the IT
department and the business units for all incidents, service requests,
change notifications, and any other necessary communications.
- Log all service desk interactions and document
issue resolution using the ITSM system.
- Identify and effectively prioritize situations
requiring urgent attention.
- Consistently monitor the status of all logged
incidents and requests and escalate to a higher resolution level when
service level agreements are in breach.
- Escalating recurring incidents to Problem
Management where the PM team will conduct a root cause analysis and find
an ultimate solution to the incident.
- Install and support user applications such as
Office 365, Windows Operating system and Sidian Bank Applications
- Deploying and monitoring PACs in the test
environment.
- Provide first level support for all hardware and
software issues logged by users.
- Issue timely communication and status update for
critical and high incidents.
- Monitoring channels.
Reporting
- Provide daily performance report for management.
- Delivery & reporting of all KPI’s to the
immediate manager.
Academic Background
- University degree in Information Technology or
equivalent from a recognized university.
Work Experience
- Previous work experience is not necessary, but may
be advantageous.
Skills &
Competencies
- Able to work under pressure and meet deadlines.
- Attention to details.
- Able to manage and priorities and tasks and time
efficiently and demonstrate proactive approach to daily tasks.
- Communication skills.
Professional
Certification
- ITIL V3 Foundation
How to Apply
Interested
and qualified? Go to Sidian Bank on
sidianbank.co.ke to apply before 21th
April, 2022
