Location: Nairobi
Our client, an international
organization who is a leading provider of language interpretation
services is seeking to
recruit Spanish language speaking call center agents.
Duties and
Responsibilities
- Assist our client’s community and help resolve
inquiries empathetically, accurately and on
- Make well balanced decisions and personally driven
to be an effective advocate for our community
- Investigate and resolve issues that are reported
on client platform such as requests for account
- Respond to user inquiries with high quality,
speed, empathy and accuracy
- Gather, analyze and utilize relevant data to
develop ways to improve the overall user experience on the site
- Identify inefficiencies in workflows and suggest
solutions
- Recognize trends and patterns, and escalate issues
outside the company policy to the global team
Qualifications and
Experience
- Between 18-35
- Must be living in Kenya
- Must speak fluent English and Spanish.
- High school education mandatory. College education
an advantage
- Must be currently unemployed or working as a casual
- Must possess strong interpersonal skills, verbal
and written communication skills and most importantly empathy
- High affinity and cultural awareness of
political/social situation regarding the relevant market/region.
- Must have NSSF, NHIF and KRA pin.
How to Apply
To apply send your CV
to: recruit@flexi-personnel.com by Friday 25th April
2022.
Indicate the Spanish and English language on
the email subject for easier retrieval and placement.
NB: Flexi Personnel does
not charge candidates for job placement.
