Shop Assistant Job in Nairobi, Kenya

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Shop Assistant Job in Nairobi, Kenya




Who are we?

Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming the No.1 E-commerce platform in Africa.

Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support, and many other premium services.

We invite you to be part of our team by submitting your application to the following role bases in Nairobi.


We are looking for outstanding candidates to apply for a vacant position in the capacity of Shop Operations Assistant, in our Shop Operation Department. As a Shop Operations Assistant, your roll will entail;


  • Responsible for SOP store sales and profits
  • Maintaining a good relationship with vendors by maintaining competitive prices and stock
  • Provide exceptional customer service and resolve customer
  • Communicate, execute, and manage e-marketing plans in cooperation with another team
  • Use different e-marketing channels such as social media (Facebook/Twitter) and search engine
  • Assisting process daily orders and after-sale
  • Manage store operational issues, including joining into a campaign, physical inventories, price changes,
  • Verification of vendor payment


Required Skills and Competencies:

  • Minimum of a Bachelor’s degree in any related
  • Relevant experience in purchasing and resource development is preferred
  • Highly motivated, entrepreneurial, self-starter
  • Proactive and a strong sense of responsibility and ability to work independently
  • Organized with an ability to work under pressure
  • A proven record of effective acquisition of customers
  • Stakeholder and relationship management
  • Data analysis skills
  • Creative, analytical, able to find simple solutions to complex problems
  • Outstanding communication skills, both written and verbal

How To Apply

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to clearly stating the subject heading “SHOP OPERATIONS ASSISTANT” by 21st March 2022Kindly also state your current and expected remuneration in your CV. Due to the high volume of applications received only shortlisted candidates will be contacted.