Client Services Assistant Internship (Day & Night Shift)
Cytonn Investments is an alternative investment manager, with a captive real estate development capability. Cytonn has a unique strategy of coupling two compelling demand areas – the lack of high yielding investment products and the lack of institutional grade real estate. We distribute high yielding instruments to attract funding from investors, and we deploy that funding to investment grade, well planned and comprehensive real estate developments that are largely pre-sold.
Real estate investments
are made through our development affiliate, Cytonn Real Estate, where we
currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate
across ten projects. In private equity, we invest in banking, FinTech, and
hospitality.
The client services
assistant will build strong relationship management and integration with other
business units across the company for efficient services delivery to clients.
Responsibilities
- Identify and communicate ways of enhancing client
experience
- Build strong relationship management and
integration with other business units across the company for efficient
services delivery to clients
- Identifying opportunities to improve current
processes to be at par with the changing client requirements
- Handling clients complaints and ensuring that they
have been resolved.
- Keep all relevant clients’ records and contact
details.
- Drive efficiency by spearheading automation
processes and enhance internal systems for communication within the
department.
- Adequately responding to clients inquiries
- Departmental administration tasks: standard
operating procedures and SLAs, custodian of the departments processes
- Departments contact point: organizing meetings,
follow ups and ensuring closures
- Handling client trainings, client events and
client site visits
- Ensure proper recording of all transactions
including: client’s contributions, withdrawals, rollovers and any
corporate actions
- Ensuring proper Know Your Client (KYC) is done on
all onboardings
- Ensure timely issuance of business confirmations
to clients
- Any other duties as may be assigned from time to
time
Requirements
- Must have achieved at least a B+ or equivalent in
high school
- An undergraduate degree with a minimum 2nd Class,
Upper Division
- Working knowledge in Microsoft Office (Word,
PowerPoint, and Excel)
- Demonstrated attention to detail, accuracy, and
ability to follow data entry/department standards
- Excellent communication and relationship building
skills
- Ability to carry out assigned tasks to completion
with minimal directions
- Keen organization and problem solving skills,
which support and enable sound decision making
- Prior experience in Client Services in a financial
institution
- Ability to work on a day and night shift
- Covid-19 vaccination certificate
How To Apply
Interested and
qualified? Click Here To Apply