Verification Officer
The Opportunity
We are looking for a
Verification Officer who will be responsible for confirming the customers’
physical address and identification in order to assign them with a Moove
vehicle. You will be part of our Operations team and be a representative and
ambassador for the Kenyan office across the company and to our customers. The
ideal candidate for the role will be someone who is a Verification expert who
also has deep knowledge in validity checks and address verification.
What You’ll Be Doing
- Assign physical addresses to be verified by the
verification rider
- Providing advice on strategic aspects of
verification, including deployment to confirm the physical addresses of
our customers and any other such confirmations
- Upload and update rider’s necessary details and
information needed
- Conduct phone verification
- Follow up on verification reports and results for
riders
- Assist the head of the department on work duties
assigned to him
- Conduct a validity check on all documents uploaded
by verification riders after each assignment
- Document the result of a validity check on
candidates verification profile in a presentable manner
- Assist with data entry and management of
verification reports from the Monitoring Teams
- Maintain the integrity of the Verification process
and results
- Suggest and implement improvement initiatives in
your area
- Ensure that the verification process is in
accordance with customer criteria and timeline
- Help any third-party verification riders who have
queries whilst working for Moove Kenya
What You Will Need For
This Position
- A Bachelor’s degree is preferred but not a
requirement
- Relevant experience is ideal
- A minimum of 1-2 years of experience in data entry
- Proficiency in English
- Proficient in Microsoft Excel and/or Google Sheets
- Strong Communication skills
- Ability to adjust and set priorities to meet
deadlines
- Candidates must possess excellent time management
skills
- Candidates must possess a keen attention to
details
- Ability to work independently, with little or no
supervision
- Ability to work in a fast-paced environment
KPIs that will be
measured after you start
- Number of verifications done per day
- Timely reports
- Accuracy of verification details
Who You’ll Be Working
with:
- Directly reporting to our Driver Relations And
Acquisition Lead and closely working with other verification riders.
About The Team
- Our team is collaborative, positive, curious, and
engaged. We think fast, work smart, laugh often, and are looking for like-minded
people to join us in our mission to disrupt vehicle ownership and make
financial freedom within reach.
Moove is strongly
committed to diversity within its community. The Company’s approved Employment
Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we welcome people from all backgrounds who
seek the opportunity to help build a future where everyone and everything can
move independently.
Pre-hiring Notice: Moove relies on
the accuracy of information contained in employment applications, as well as
the accuracy of other data presented throughout the hiring process and during
employment. Any misrepresentations, falsifications, or material omissions in
any information or data provided by an applicant may result in the applicant
being excluded from further consideration for employment or if an individual
has already been hired, termination of employment.
EEO Statement: Moove is an equal
opportunity employer and does not discriminate on the basis of gender, race,
sexual orientation, marital status, religion, political affiliation or any
other protected characteristic.
How
To Apply
Interested
and qualified? Go to Moove on careers.moove.africa to apply
