Office Manager Temp
About the job
POSITION SUMMARY:
- The EAC Office Manager plays a key role in the
set-up and ongoing management of Cepheid’s first office location in East
Africa. This function will oversee various admin and operational tasks and
will work closely with multiple internal and external stakeholders to
ensure that the daily operations run smoothly.
- The EAC Office Manager also performs key Customer
Service tasks (managing customer orders, responding to customer enquiries,
maintaining excellent relationships with customers, supporting the
commercial team) and maintains customer satisfaction at high level.
ESSENTIAL JOB RESPONSIBILITIES:
- Assist Management in the search of appropriate
office space in Nairobi and lead the set-up of the office.
- Facilities Management including phones, IT,
building, equipment.
- Assist HR in the new hire and leaver processes.
- Act as the link with the European Headquarters
located in France and with other Danaher opcos who will host staff in the
office.
- Assist with contract management.
- Assist with the set-up of the local ERP, in
collaboration with the European team and the local Accounting firm.
- Proactively and quickly resolve customers issues
and enquiries, maintaining a high level of customer satisfaction.
- Process customer orders in compliance with company
policies and standard operating procedures.
- Manage customer returns and credit notes.
- Support the commercial team by creating quotes and
responding to various requests.
- Maintain customer pricing (documentation and in
the ERP).
- Maintain the customer and product master data
within the ERP.
- Work with the Sales team to obtain a revenue
forecast and communicate with the Demand Planning team in France on
inventory replenishment.
- Collaborate with other functions such as Demand
Planning, Logistics, Finance, Tech Service to maintain a strong
collaboration geared towards maintaining or enhancing customer satisfaction.
- Ensure compliance to internal policies, quality
procedures and Sarbanes-Oxley Act (SOX).
- Act as the East Africa representative on European
or global projects.
- Embrace the Danaher and Cepheid core values, and
ensure strict compliance to all company policies and Danaher code of
conduct.
MINIMUM REQUIREMENTS:
Education or
Experience (in years):
- Minimum of 3 years’ experience in a fast-paced
Order Management role, preferably in the Medical Diagnostics or related
industry.
- Experience with ERP systems such as SAP and CRM
systems as well as MS Office products including Word, Excel, and Outlook.
Knowledge and skills:
- Strong written and verbal communication skills.
- Ability to communicate effectively in English.
Other languages (Swahili, Amharic, French, Arabic) are a plus.
- High attention to details with the ability to
effectively review and understand sales agreements, proposals, purchase
orders, and related information
- Strong focus on driving customer satisfaction
- Good problem-solving and analytical skills.
- Demonstrating good judgment and initiative
- Self-motivated, confident, reliable, and able to
plan and follow up on outstanding issues
- Able to operate in a fast-paced environment
- Should be an outgoing, positive, team player
- Strong sense of accountability
Other:
- Travel minimum 5% –regional and some international
travel is required.
When you join us, you’ll
also be joining Danaher’s global organization, where 69,000 people wake up
every day determined to help our customers win. As an associate, you’ll try new
things, work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business System tools and
the stability of a tested organization.
At Danaher, we value
diversity and the existence of similarities and differences, both visible and
not, found in our workforce, workplace and throughout the markets we serve. Our
associates, customers and shareholders contribute unique and different
perspectives as a result of these diverse attributes.
If you’ve ever wondered
what’s within you, there’s no better time to find out.
How
To Apply
Interested
and qualified? Go to Cepheid on jobs.danaher.com to apply
