Front Office Supervisor
What is in it for you:
- Employee benefit card offering discounted rates in
Accor worldwide
- Learning programs through our Academies and the
opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within
your property and across the world!
- Ability to make a difference in the local
community through our Corporate Social Responsibility activities, like
Planet 21
What you will be
doing:
Reporting to the Front
Office Manager, responsibilities and essential job functions include but are
not limited to the following:
- Manage and supervise all tasks of his/her staff to
ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner
and attempt to learn and use guest’s name at every opportunity
- Register and room all arrivals according to
established procedures
- Perform check in, check out and room change
procedures and ensure all data are entered completely into the hotel
systems
- Maintain cashier float and ensure accurate daily
report of all money received
- Cash hotel guests’ personal and travelers checks
and assist with currency exchange
- Keep abreast of all modifications to accounting
policies and procedures
- Knowledgeable of all special promotion procedures
for programs such as Seasonal Packages, Frequent Flyers Programs, and
Loyalty programs
- Attend to guest’s complaints, inquiries and
requests in a timely and courteous manner
- Is familiar with other hotels so that guest
indicating any next destination on the registration card can be “sold” on
an onward booking to other Accor Hotels
- Perform the audit balances and prepare all works
for audit in an orderly fashion
- Maintain comprehensive knowledge of standard
reservation procedures
- Maintain exemplary department standards of
behavior and appearance and attitude
- Ensure that the front desk work area is kept clean
and in an orderly state at all times
- Conducts shift briefings to communicate hotel
activities and operational requirements
Your experience and
skills include:
- skilled in Front Office operations and supervision
with the ability to work in a multicultural and diverse environment
- Minimum 3 – 5 years’ relevant experience with at
least 2 year at a supervisory level
- penchant for customer service and effectively
manage guest complaints
- ability to train and manage a dynamic team
- excellent English communication skills; both
verbal and written
- knowledge of Micros or similar POS systems, Opera
or similar PMS systems and Microsoft Software
Your team and working
environment:
Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Our commitment to
Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote
diverse talent.
Why
work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor’s limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together we
can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor
How
To Apply
Interested
and qualified? Go to Fairmont Hotels &
Resorts on careers.accor.com to apply
