Customer Support Associate
About Ilara Health
At Ilara Health, we equip a network of small, peri-urban healthcare providers with life-saving and essential diagnostic tools to improve the quality of medical care across sub-Saharan Africa. As informal businesses, these clinics and pharmacies lack access to the traditional financial services that SMEs use to support their growth. Through smart financing options, Ilara Health connects these small businesses to revenue-generating diagnostic assets that enable them to develop their business and improve the quality of care they provide to their patients.
Responsibilities
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Maintaining a positive, empathetic, and professional attitude
toward customers at all times.
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Responding promptly to customer inquiries.
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Follow up on customer payments and ensure their accounts are fully
up to date.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
·
Knowing our products inside and out so that you can answer
questions.
·
Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments,
and complaints.
·
Providing feedback on the efficiency of the customer service
process.
·
Ensure customer satisfaction and provide professional customer
support.
Qualifications
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Proven customer support experience
·
Track record of over-achieving quota
·
Strong phone contact handling skills and active listening
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Familiar with CRM systems and practices
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Customer orientation and ability to adapt/respond to different
types of characters
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Excellent communication and presentation skills
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Ability to multitask, prioritize and manage time effectively
·
High school diploma or equivalent; college degree preferred
How to Apply
