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Accounts Job in Kenya

Financial Service Associate

About you

Reporting into: EA Financial Services Manage

You are responsible for the execution of Sokowatch’s Financial Services strategy in Kenya. You are the owner of the Sokowatch Financial Services product delivery targets including working capital financing, asset financing, insurance, and other financial products to come.

You are charged with training, developing, and retaining a world-class financial services team delivering effective KYC, sales, credit administration, and collections.

Key Responsibilities;

  • Capacity to recruit & manage clients including KYC, usage, retention, and repayment
  • Managing customers directly and in liaison with the sales team to ensure:
  • Growth
  • Ensure they order the set number of SKUs and grow their SKUs per order
  • Ensure they grow Average Revenue Per User MoM
  • Ensure on-time repayment of credit with the capacity to escalated collections
  • Daily follow up of overdue invoices through phone calls and field visitations
  • Developing Pay plans / Promise to Pay database with elaborate follow-ups
  • Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
  • Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
  • Handle all customer and agents complaints within the credit portfolio
  • Any other duties may be assigned


  • Diploma in a Business related course
  • Proven work experience in credit management
  • Good understanding of lending procedures & credit-related laws
  • 2-4 years of credit experience
  • Be willing to regularly travel to customer sites
  • Have considerable experience with customer negotiations

How To Apply

Interested and qualified? Go to Sokowatch on to apply

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