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Teller Job in Nairobi, Kenya



Key Responsibilities

Customer Service:

  • Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
  • Consistently meet and exceed service standards set for customer services.

Service Quality & Business Operations Control:

  • Adherence to all established Banks’ Policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
  • To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

Internal Process

  • Checking notes & denominations to ensure accurate delivery of cash to customers.
  • To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
  • To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales).
  • Responsible for custodianship of securities as assigned by the Branch Manager.
  • To facilitate and participate in the achievement of branch sales targets.

Training & Development:

  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies, and procedures.
  • Maintain effective relationships with supervisors and peers to ensure teamwork.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the supervisor.


  • Minimum Bachelor’s Degree  


  • Ability to apply Sharia principles to Bank’s transactions
  • Ability to deal with numbers.
  • Ability to distinguish fake notes & security items and suspicious cases.
  • Banking knowledge
  • Computer Skills

Work Experience :

  • Minimum 2 years Experience.


  • Communication skills
  • Assertiveness
  • Customer focus
  • Team orientation
  • Shariah. Banking services (types and Sharia provisions)
  • Shariah. Foundations & principles of Islamic finance

How To Apply

To apply, send your CV and cover letter to  by Friday, 04th February 2022, Quoting Ref. No. COP/PR-BO/004/22  as the Subject of the email application. 

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