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Operations Assistant Job in Kenya

VACANCY: STORE OPERATIONS ASSISTANT

Starting date: Immediately Who are we?

Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: 

KenyaUganda and Nigeria.

Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

STORE OPERATIONS ASSISTANT:

We are looking for outstanding candidates to apply for a vacant position in the capacity of Store Operations Assistant, in our Shop Operation Department.

As a Store Operations Assistant, your role will entail:

RESPONSIBILITIES

DROPSHIPPING (DS) ORDER FULFILLMENT

  • -Sharing Daily LPOS to deliver the DS orders within the course of the day.
  • -Received Drop Shipping orders from the inbound team and processed them immediately.
  • Printed LPOs for Processing the received DS
  • Made sure delayed orders are delivered by sellers at DS
  • Updated pending orders for Delayed orders and after-sale issues on the Qingflow system.

CUSTOMER SUPPORT/ AFTERSALE QUERIES

  • Replying to customer messages in SOP
  • Assisting offshore team on after-sale applications.
  • Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchanged, return , refund or it should be repaired.
  • Follow up with service centers to prepare the items as quick as
  • Notifying sellers concerning their after-sale

VENDOR

  • Prepared vendor payment and submitted for approval on
  • Retrieved POP and Sales report and shared with
  • Price negotiations with sellers for preparation for platform
  • Sending stock updates to offshore

WHO ARE YOU?

Required skills and Competencies:

  • Diploma in Procurement/ Customer Service, Supply Chain Management or any other related fi
  • Proficiency in office soft-wares, including excel, word,
  • Serious, responsible and rigorous work
  • Teamwork, good time management and communication
  • Accountable, adaptable and willing to learn & improve at all
  • High degree of professionalism with great Emotional

How To Apply

Are you interested in this position and do you meet the minimum requirements? your CV, cover letter, certifications and three recommendation letters from previous employers to recruitment@kilimall.com clearly stating the “STORE OPERATIONS ASSISTANT” and expected Gross Salary on or before the 6th January 2022 at 5 PM Kenyan time.

Due to the high number of applicants, only shortlisted candidates will be contacted.

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