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Customer Care Jobs in Kenya

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – positions for one of our clients.


The Job purpose can be categorized as follows:-

  • Service and Standards
  • The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
  • To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
  • Sales Experience
  • Must have 2 years sales experience in the banking industry.


  • Maintain the defined quality of Customer service standards
  • Manage the customer contact queue and customers tolerance
  • Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
  • Manage service delivery aligned to customer needs and business objectives
  • Monitor and maintain facilities
  • Manage service delivery aligned to customer needs and business objectives
  • Contribute to, monitor and report daily productivity on all revenue generating activities
  • Throug contact with the customers, give feedback on customer reactions to products and services rendered
  • Achieve/exceed set targets
  • Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
  • Ensure Customer complaints are adressed appropriately and resolution given within Service standards
  • Promotes and maintains a high quality, professional, service oriented company’s image among users.


  • University Degree (with a business bias or equivalent)
  • A minimum of 2 years’ experience in sales and customer service (experience in banking industry will be an added advantage)

How to Apply

Send your updated CV to by 31st January 2022. Clearly indicate “Bank Customer Care Executives as the job title.

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