Chief Customer Relations Officer
Grade KPC 4
Job Specifications
- Customer Relations & Marketing
- Develop marketing plans and guide implementation
marketing activities with OMC’s.
- Monitor and evaluate the impact of marketing
and business development strategies on through put performance.
- Establish networks to gather market intelligence
for competitive positioning of the Company.
- Identify and monitor market performance drivers to
inform business growth and expansion strategies.
- Promote synergy and coordinate functional teams
within the Section.
- Evaluate effectiveness of response strategies to
the identified service gaps.
- Ensure internal and external data analysis is well
done to inform current and future growth opportunities for the
Company
- Supervise market research and market mapping
programs, supervise activities and identify areas to be pursued.
- Coordinate bench marking and competitive
intelligence.
- Coordinate analysis of the key
performance drivers of the Company
- Monitoring and evaluating performance of the new
business against desired targets and objectives.
- Work closely with the Marketing teams to identify
new business areas.
- Filter innovative ideas from proposals made by
staff and forward them for consideration and further action.
- Supervise undertaking of activities geared towards
business development.
Person Specifications
- Bachelor’s degree in Social Sciences including
Commerce, Economics Business Administration, Public Relations or related
field.
- Minimum eight (8)
years’ experience three (3) of which should have been at senor
management level.
- Member of the Chartered Institute of
Marketing or Marketing Society of Kenya (MSK) or membership of a related
professional body.
- Management Course lasting not less than two (2)
weeks
- Proficiency in computer applications;
- Demonstrated competence in work performance;
and
- Fulfilled the requirements of Chapter Six of
the Constitution
Key Skills and
Competencies
- Knowledge of the petroleum industry and its
dynamics.
- Communication and presentation skills.
- Knowledge of the market trends, competitors in the
market and future outlook.
- Proficiency in data management and analytical
skills
- Interpersonal and cross–functional working skills
- Building teamwork.
How
To Apply
Interested candidates
are requested to visit the KPC website http://www.kpc.co.ke/ under the
Career Opportunities section where the Job Descriptions and Specifications
as well as the User Manual containing instructions on how to apply for the
positions have been posted.
Interested and
qualified? Go to Kenya Pipeline Company (KPC)
Limited on www.kpc.co.ke to apply
