RE: CUSTOMER SERVICE/ INTERNAL SALES EXECUTIVE VACANCY
We are seeking an
experienced customer service/ internal Sales executive to join our growing
healthcare team in Nairobi. In this role, you will be responsible for reviewing
and evaluating the Customer service and to improve the internal sales
Responsibilities
- Customer
delight Operations
- Design,
set up and systematically performance management of all the activities of
customer support agents and their ability to convert them into a sale.
- Develop
and launch a CRM prospect database and keep expanding a wide client
database of warm leads and maintain a successful conversation rate of a
set % of all applicable calls made.
- Achieve
consistent sales targets and reducing the customer complaints turnaround
time by coordinating with all required stake holders.
- Document,
implement and keep current a detailed and comprehensive customer delight
journey and inside sales manual complete with all call script, SOPs and
measurable sales and customer satisfaction across the entire business
process.
- To
lead performance management efforts of all inside sales team by conducting
quarterly performance reviews, training and developmental needs analysis,
and coaching and mentorship sessions of the current and the next
generation of inside sales team.
- Conduct
monthly and quarterly sales quarterly inspections to achieve 100%
compliance to channel specific sales process, managing gaps with the
ultimate aim of delivering sales targets at an industry lead customer
satisfaction rate.
- Generate
accurate, timely and comprehensive Sales Performance reports of all the
inside sales activities including lead generation, sales forecast per
network and performance of individual reps’ reports
Qualifications
Not less than 3-4 years
of inside sales experience 2yrs of which should have been in a similar role
working with high performing teams
- Set
up and managed a team of customer support and inside sales agents
- Strong
leadership skills and ability to motivate others
- Ability
to maximize operational efficiency around processes by driving continuous
process improvement initiatives.
- Ability
to identify emerging markets and market shifts in new areas while being
fully aware of competition status and sharing feedback on the same so that
the company can competitively position itself
- Have
exceptional interpersonal skills capable of influencing and delivering
results in a highly cross functional role plus excellent communication
skills both written and verbal.
- You
must be able to demonstrate “owning a sales number” and show how you
achieved success in your previous role as an Inside Sales Manager and/or
its equivalent.
- High
level practical experience in inside sales management, coaching, mentoring
and training of Inside Sales personnel
How to Apply
All Interested candidates should send their CVs to primestaffconsult@gmail.com by 28th January 2022.