Customer Service Internship
Job Location: Meru
The Pathology Network Limited (TPN) is a health-tech company based in Kenya. It was formed by pathologists to help patients access specialized pathology diagnostic services when they need them, regardless of location. We serve a growing community of hospitals, strengthening their capacity to diagnose and treat cancer.
We have a vacancy
for internship in
our Customer
Service department. This is a position in a fast-paced,
intellectually challenging environment designed to introduce the successful
candidate to the exciting world of med-tech customer service. Those who
complete the internship program successfully may be offered permanent job
opportunities.
The successful
candidate will learn how to:
- Handle inquiries, explain procedures and make
follow-up on client appointments.
- Collect, analyze, process and document business
data
- Open/maintain customer/client accounts
- Resolve or respond to customer complaints and
queries.
- Engage with team members to expedite great
customer experience.
- Handle sales queries and promote the sales and
marketing process.
- Participate fully in logistical activities
- Communicate scheduled maintenance as well as
handle technical queries
- Inform customers of available deals/promotions,
offers and new services
- Compile individual and aggregate customers reports
on overall satisfaction.
- Document and escalate company changes in policies
or renewal directives
- Participate in and facilitate on-boarding and
training for software platform users
Requirements and
Qualifications
- Must be ready to work in Meru
- Minimum Diploma in a relevant course
- Must have very strong IT skills, with knowledge
and use of social media platforms
- Friendly personality and excellent communication
skills.
- High integrity and confidentiality.
- Should be highly organized, fast, and decisive.
- Able to multitask, work with strict deadlines,
under pressure
- Excellent interpersonal skills and ability to
manage a diverse range of office relationships.
- Highly flexible, willing to perform diverse
duties; work long/irregular hours
- Adaptable, with strong customer orientation.
- Good organizational skills; commitment to
continuing education; and self development
How to Apply
Qualified and interested
applicants should send their CV to applications@tpn.africa by Friday 4th February
2022. Residents of Meru and
its environs are encouraged to apply. At TPN we are an equal opportunity
employer. We will only contact successful applicants.
