Waumini Savings & Credit Co-operative Society Limited is a leading National SACCO with a membership of over 35,000 spread across Kenya. We are seeking to fill one (1) vacant position of a Customer Care Officer. Reporting to the Customer Care Manager, the Customer Care Officer will have the responsibility to provide appropriate information to existing & potential customers on the Sacco products and ensure that all inquiries and complaints are resolved in a timely manner.
Responsibilities
- Handle incoming customer interactions through all
the channels in use i.e telephone, sms, email, website, and social media
accounts;
- Escalate member feedback to relevant departments,
follow-up for resolution and advise members appropriately;
- Maintain records of customer interactions and the
resolutions thereof;
- Manage and resolve member complaints in a
professional manner;
- Ensure prompt new member registration and carry
out change of member details;
- Receive incoming mails, capture/record in the
system, sort & disseminate to relevant departments or individuals; and
- Any other duties as may be assigned from time to
time
Qualifications
- Bachelor’s Degree in Public Relations / Marketing/
- Minimum 3 years of relevant working
- Knowledge of accounting, credit, and lending
- Knowledge of SACCO practices and legal
- Strong commitment and passion for customer
- Excellent oral and written communication skills
- Telephone
How to Apply
Interested applicants
are invited to submit only
two documents – A cover letter & current curriculum
vitae as one document and the job application form (available on our website).
Applications to be addressed to the Chief Executive Officer through the
email hr@wauminisacco.com quoting the position title on
the email subject
line. Applications should be sent on or before 5.00pm, Wednesday, December 15,
2021.
Hard copies will not be
considered, and only shortlisted candidates will be contacted.
Waumini Sacco is an
equal opportunity employer