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Customer Care Job in Kenya

CLIENT SERVICE MANAGER

Our client, a marketing, advertising and events management company is seeking to hire a competent Client Service Manager in Nairobi

Responsibilities

  • Deliver exceptional customer service to clients
  • Growing the business and building the brand value by developing, implementing and monitoring of the marketing/events/sales strategies, policies, processes & procedures in line with the Business strategy.
  • Lead in the development of the Company’s communication strategy consistent to the services, positioning and messaging that differentiates us in the market
  • Maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board by generating and evaluating customer/product needs through research, market analysis, competitor activities in order to pro-actively identify, recommend and pursue new business opportunities, solutions, products & services.
  •  Responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Qualifications

  • Degree / Diploma in Business Administration
  • At least 4 years’ experience in client service in a media, marketing& advertising or events companies. BTL experience highly preferred.

How to Apply

Interested and qualified candidates to send their resumes to frank.vacancies@yahoo.comon or before 10th December 2021

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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