Supply Chain Coordinator
Job Purpose and Impact
The Supply Chain Coordinator based at our Tea Business in Mombasa-Kenya, will engage with our customers and internal team members to ensure we are providing outstanding customer service from contract entry through final product deliveries. We seek a professional to coordinate customer account activities with Cargill as well as highlighting business opportunities for the customer to increase their profitability and enhance their experience with Cargill.
In this role you will be responsible for key compliance controls related to the customer contracts.Key Accountabilities
- Maintain accounts information to accurately
perform customer updates.
- Pre-shipment & Post-shipment documentation
processing, Shipment Booking confirmations, completion of required
processes and sourcing of support documentation to ensure business goal of
100% Adherence to plan is met.
- Direct follow-up discussions with customers on
contracting activities for both private and Auction Teas.
- Problem solving of customer complaints, ensuring
timely resolution, active engagement with customers and internal team
members to prevent future issues.
- Perform outbound calls to customers creating awareness
of Shipping and Customs requirements and Proactively Communicating and
updating Customers on Tea Shipments status and other issues in a timely,
accurate and professional manner.
- Provide Cargill’s customers with direct customer
service call support by answering basic market and risk management product
questions, customer specific account and contract related questions and
supporting customer interactions together with system updates.
- Participate in customer planning meetings with our
Commercial and Operations team in an effort to bring forward account
management items and coordinate the customer follow through.
- Handle complex clerical, administrative, technical
or customer support issues under minimal supervision, while escalating
only the most complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- High school diploma, secondary education level or
equivalent.
- Ability to create unique solutions for complex
problems.
- Ability to maintain a positive attitude in challenging
situations
- Confirmed ability to timely, accurately and
consistently execute complex and detailed processes and procedures
- Four years of related work experience will be an
advantage.
- Other minimum qualifications may apply.
Preferred Qualifications
- University degree or other qualification in
Shipping or Supply Chain Management.
- Advanced proficiency in standard business
applications (e.g. MS Office Suite), particularly Excel.
Prior Beneficial
Experiences
- Be able to prioritize requests
and tasks to manage time effectively.
- Ensuring that communication
with multiple teams are clear.
Key Behaviors
- Hold self and others accountable to meet
commitments.
- Develop and deliver multimode communications that
convey a clear understanding of the unique needs of different audiences.
- Relate openly and comfortably with diverse groups
of people.
Skills And Experiences
To Be Gained
- This role will provides an opportunity to
participate in various activities associated with Customer service,
Commercial and Operations.
We provide a fast paced
stimulating international environment, which will stretch your abilities and
channel your talents. We also offer competitive salary and benefits combined
with outstanding career development opportunities in one of the largest and
most solid private companies in the world.
How
To Apply
Interested
and qualified? Go to Cargill on
careers.cargill.com to apply
Inventory Coordinator
Job Purpose and Impact
The Inventory
Coordinator will work as part of our Supply Chain Team in Mombasa-Kenya, using
previous experience and training to oversee the reception of Teas from both
Private and Auction sales, record and manage inventory levels. In this role,
you will coordinate all aspects of Tea Stocks for our local operator to ensure
efficient operations.
Key Accountabilities
- Work closely with transportation, corporate
support functions, operations and warehouse teams to follow up on
receiving Teas, shipments and tracking orders while identifying issues or
concerns.
- Provide assistance to staff in resolving problems,
make recommendations on process improvements and handle customer service
activities for internal and external customers.
- Use electronic Tea tracking software Harvest.Net
to log all items.
- Coordinate with planning team to maintain
appropriate stocking levels at the warehouses.
- Develop and maintain reports, spreadsheets and
inventory control programs, interpreting data and communicating results in
an easy to understand way.
- Verify and reconcile Tea stocks within company
guidelines.
- Raise Invoices for Storage, Handling and Shipment
Services and Tea sales
- Handle complex clerical, administrative, technical
or customer support issues under minimal supervision, while escalating
only the most complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- High school diploma, secondary education level or
equivalent.
- Confirmed math skills to calculate different
production processes.
- Confirmed experience with spreadsheet and word
processing applications.
- Minimum of four years of related work experience
is an advantage.
- Other minimum qualifications may apply.
Preferred
Qualifications
- University degree or other qualification in Supply
Chain, Accounting or Business Management.
- Experience in Accounting.
- Confirmed experience with spreadsheet and word
processing applications.
Prior Beneficial
Experiences
- Enter and maintain inventory information in
business management software.
- Work in a global, matrixed corporation.
Key Behaviors
- Holds self and others accountable to meet
commitments.
- Plans and prioritizes work to meet commitments
aligned with organizational goals.
- Develops and delivers multi-mode communications
that convey a clear understanding of the unique needs of different
audiences.
Skills And Experiences
To Be Gained
- Verify receipts of goods and services into the
different storage locations to ensure accurate stock levels awhile keeping
received materials segregated, tracking Tea movements while maintaining a
document trail.
- Maintain data relevant to network distribution
planning activities including capacity, constraint, logistics, supplier,
master and location data.
We provide a fast paced
stimulating international environment, which will stretch your abilities and
channel your talents. We also offer competitive salary and benefits combined
with outstanding career development opportunities in one of the largest and
most solid private companies in the world.
How
To Apply
Interested
and qualified? Go to Cargill on
careers.cargill.com to apply