WHO WE ARE
Moko Home + Living is a
manufacturer and retailer of home furniture products. We pride ourselves on
creativity, passion, and fun. Our customers dream of a welcoming place to
sleep, relax, and host their guests, but they tell us this isn’t easy – they
either have to break the bank or settle for low-quality furniture. Join us in
building the products, the brand, and the operations, to put high- quality,
affordable living within everyone’s reach. Since our founding, we have reached
over 100,000 Kenyan homes with our products, attracted global investment, and
grown from a start-up to mid-sized company with 300+ employees.
WHAT YOU’LL DO
We’re looking to add
customer-oriented, analytical people to our Customer Engagement team.
You’ll be motivated by building relationships with a portfolio of long-term
customers – whether they are hustling in Gikomba or running a major
supermarket. You’ll take pride in keeping everyone’s accounts in order –
making sure the dozens of clients you manage are fully stocked while keeping on
top of their account payments. Most importantly, you’ll be eager to take
on more responsibility and grow your career as part of our team.
THE ROLE IN BRIEF
Manage Client Accounts
- Take responsibility for placing orders according
to credit rules and credit limit established by your supervisor
- Manage customers’ payment schedule and ensure that
customers adhere to credit limits
- Build long-term relationships with clients and
service recurring order needs
- Provide all customer support required by the
clients in your portfolio
Network Within the
Industry and Identify New Clients
- Build and grow relationships within the furniture
manufacture industry
- Use industry networks and other means to generate
new leads on an on-going basis
- Develop a strong understanding of competitors and
competing products on the market
Present Products to
Prospective Customers
- Pursue leads, research prospects and make initial
introductory calls
- Make product presentations which show an in-depth
understanding of our products and the client’s needs
- Offer recommendations to your supervisor about
creditworthiness of new customers
- Close relationships and coordinate orders with our
warehouse
CAREER GROWTH +
COMPENSATION
Moko invests in building
the capacity and skills within our team. Your manager will invest significant
time in your career development. We provide constant, actionable feedback
delivered through mentorship from the management team. Because of our
rapid growth, we constantly have new roles opening up and opportunities in many
functions. This results in fast career growth for those who are ready to take
up the challenge.
ARE YOU OUR DREAM
CANDIDATE?
- A preference for 1-2 years’ experience in a role
with sales or customer relations responsibilities
- Extremely strong interpersonal skills and success
developing productive professional relationships
- A mature professional who can comfortably relate
with business owners and senior purchasing managers
- Strong analytical skills and attention to
detail—ability to analyse customer statements and proactively identify and
address issues with customer accounts
- Proficient in Microsoft Word and Excel
- Eager to join a quickly-growing organization and
team
How To Apply
Visit moko.co.ke/careers
to apply online/Apply Here- All Positions