Front Office Supervisor
Does the hustle and
bustle of life excite you? Are you able to create a loyal following, whilst
handling the pace and keeping your team checked in? Then why not come and join
us at the Radisson Hotel Group to Make Every Moment Matter! where our guests
can relax and enjoy the experience!
Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.
As Front Office
Supervisor, you will join a team that is passionate about delivering
exceptional service where we believe that anything is possible, whilst having
fun in all that we do!
Interested then why not
say Yes I Can! as we are looking for passionate people just like you!
Responsibilities
- Supports the smooth running of the front office
department, where all aspects of the guest journey and experience are
delivered to the highest level
- Works proactively to improve guest satisfaction
and comfort, delivering a positive and timely response to guest enquiries
and problem resolution
- Delivers on plans and objectives where front
office initiatives & hotel targets are achieved
- Supervises the front office team fostering a
culture of growth, development and performance within the department
- Accountable for ensuring that costs and inventory
are controlled, that productivity and performance levels are attained
- Builds and maintains effective working
relationships with all key stakeholders
- Takes ownership to deliver an effective planned
guest engagement programme
- Ensures adherence and compliance to all
legislation where due diligence requirements and best practice activities
are planned, delivered and documented for internal and external audit,
performing follow-up as required
Qualifications
- Experience in front office
- Strong supervisory and managerial skills with a
hands-on approach and lead-by-example work style
- Commitment to delivering exceptional guest service
with a passion for the hospitality industry
- Ability to find creative solutions with proven
problem-solving capabilities offering support where required
- Personal integrity, with the ability to work in an
environment that demands excellence, time and energy
- Experience of working with IT systems on various
platforms
- Strong communication skills
How to Apply