Job Ref. No.JLIL005
Position: Helpdesk Support
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius.
It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.We currently have an
exciting career opportunity for Helpdesk
Support. The position holder will report to the Helpdesk Administrator and
will be based at Head Office, Nairobi.
Role Purpose
The job holder will be
primarily in charge of managing the helpdesk and providing 2nd level IT
support, while managing 1st level support personnel.
Main Responsibilities
- Ensure that staff queries are resolved as soon as
possible and within agreed SLA
- Coordinate with various other IT resources
(Application and Infrastructure) to ensure that any IT PC/LAN/WAN issues
are resolved as soon as
- Manage vendor’s deliveries & invoices
- Conduct preventative maintenance on Jubilee owned
IT assets on a regular basis to guard against early/frequent
- Provide support for meeting /conference rooms by
ensuring IT equipment works properly and are well
- Close support calls within agreed time frames and
accurate inventory is
- Providing first line support to customers &
escalating customer calls to second line technical
- Channel IT communications for changes &
critical updates to the business &
- Any other tasks as assigned by the Helpdesk
Administrator in accordance with the workings of the IT
Key Competencies
- Excellent Communication Skills
- Ability to work under pressure
- Commitment to timelines
- High level of detail
- Team Spirit
Qualifications
- Diploma in a related
- Bachelor’s degree in a related field will be an
added
- Microsoft Certified Systems Engineer
Relevant Experience
- Minimum of 2 years relevant experience in
networking, hardware, and system software.
How To Apply
If you are qualified and
seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job
Reference Number and Position by 14th
September 2021.
Only shortlisted
candidates will be contacted.