Customer Service Executive
Job
Brief
Two Rivers
Lifestyle Centre is a mixed Commercial and Retail arm of Centum Investment
Company PLC (‘Centum’) and Old Mutual Properties Limited.
Reporting to the Leasing
Manager, the job holder is to act as a liaison between the client and their
customers ensuring client satisfaction with the organization’s products and
services.
Responsibilities
- Resolve customer complaints regarding the client
services offered to achieve and maintain superior customer experience
- Respond to all direct/indirect customer queries
and requests promptly and properly either via email, dialogue or phone
calls
- Maintain thorough knowledge of the company’s
products and services and share the information with client guests.
- Understand the client’s Customer: who they are,
their preferences and what they are communicating and use the same as
leverage to create a database and provide gold standard service
- Be brand ambassadors: as the face of destination,
be the ambassador to sell it in our customer interactions.
- Liaise with various departments such as facility
management and security to ensure that customers receive end to end
quality customer service.
- Adequately follow up and close on opportunities to
improve concerning client services and products.
Qualifications
- Certificate in customer service, social sciences
or front office management.
- Minimum 2 years’ experience in front office
management / customer service/ social sciences or any relatable relevant
field.
- Excellent communication skills
- Flexible to work on weekends and holiday shifts
How to Apply
Those interested and
meet the above requirements can send their application letters and CV on or
before Friday, 24th September
2021.
Only Shortlisted
Candidates will be contacted.
Two Rivers Lifestyle
Center is an Equal Opportunity Employer.
