WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest
growing Asset Finance company, we see the continent’s bright and prosperous
future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by
providing the means needed to move
and improve lives.
Our business is
growing rapidly, and with more than 100,000 customers in Kenya, we
are looking for enthusiastic and customer obsessed Customer Care Call Centre
Interns in Mombasa, Kenya.
We are looking for doers who are
ready to roll up their sleeves and with their hard work and dedication create
the impact needed
in our communities.
As a Customer Care Call Centre Intern you
will be responsible for actively marketing the Company financing services by
participating in marketing activities, searching for clients as well as
advising our clients in regard to the financing process.
A successful Customer Care Call Centre Intern is
expected to adapt to the fast-paced culture of both the company, the
market and the customers we serve.
Our customers are
entrepreneurs. As a company, we are committed to aiding them in achieving their
financial goals. It is imperative that the Customer Care Call Centre Intern be
engaged with the community they serve and committed equally to our customer’s
and company’s goals.
Responsibilities
- Representing Watu Credit Ltd and implementing the
Company’s Customer Care plan within the assigned mandate.
- Manage large amounts of inbound and outbound
client calls on different topics such as insurance renewal, ownership
transfer, product and service evaluations in a timely manner.
- Receiving and responding to customer service
account inquiries on account balances, transaction details, statements and
fees and charges.
- Make follow-up calls to customers who have
questions or concerns related to their acquisition experience or product
use and when problems arise on customer accounts.
- Resolving product or service problems by
clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem.
- Identifying customer needs, researching, and
analysing market trends, pricing schedules, competitor products, and other
relevant information.
- Carrying out customer satisfaction surveys to help
to identify process and/or product improvement areas.
- Educate customers on benefits of value-added
services.
- Understand and strive to meet or exceed Call
Center metrics while providing excellent and consistent customer service.
- Take part in training and other learning
opportunities to expand knowledge of the company and position.
- Provide feedback on the efficiency of the customer
service process.
- Performing any other duty as may be assigned from
time to time.
- Representing Watu Credit Ltd and implementing the
Company’s Customer Care plan within the assigned mandate.
- Manage large amounts of inbound and outbound
client calls on different topics such as insurance renewal, ownership
transfer, product and service evaluations in a timely manner.
- Receiving and responding to customer service
account inquiries on account balances, transaction details, statements and
fees and charges.
- Make follow-up calls to customers who have
questions or concerns related to their acquisition experience or product
use and when problems arise on customer accounts.
- Resolving product or service problems by
clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem.
- Identifying customer needs, researching, and
analysing market trends, pricing schedules, competitor products, and other
relevant information.
- Carrying out customer satisfaction surveys to help
to identify process and/or product improvement areas.
- Educate customers on benefits of value-added
services.
- Understand and strive to meet or exceed Call
Center metrics while providing excellent and consistent customer service.
- Take part in training and other learning
opportunities to expand knowledge of the company and position.
- Provide feedback on the efficiency of the customer
service process.
- Performing any other duty as may be assigned from
time to time.
Qualifications
- Proficiency with Microsoft Office (Word, Excel,
PowerPoint)
- Excellent communication and presentation skills
including written communication
- Integrity, enthusiasm and passion for continuous
learning and development
- Strong interpersonal skills and ability to work
harmoniously in an organization with diverse business operations
- An effective self-starter able to multitask and
successfully operate in a fast paced, team environment
- Flexible and adaptable to changing priorities,
able to effectively deal with people at all levels inside and outside of
the Company
- Diploma in a relevant field
WHAT WE OFFER:
- Be a part of an international, dynamic and driven
team that has set their aspirations high and work hard to achieve those
- Opportunities to learn and grow together with us
- Competitive compensation package
- Health benefits
How to Apply
Do you see yourself
being part of the WATU team? Then please apply with your CV and a
cover letter, we are looking forward to working with you!
