Premier Hospital is a tertiary care facility situated in Mombasa City along Links Road in Nyali area. Since its inception in 2017, the hospital has experienced tremendous growth due to its operating philosophy which is anchored on compassion, care and competence. One of our key area of focus is customer experience. Qualified candidates are hereby invited to apply for the following exciting career opportunities.
TELEPHONE OPERATOR
Job Purpose
To ensure smooth, efficient
and seamless operations at the hospital call Centre through call handling for
internal and external calls via the hospital switchboard. This role is key in
facilitation of communication within the institution and therefore critical in
daily operations of the hospital.
Responsibilities
- Answering all calls that come into the switchboard
by picking calls that go through the switchboard within 3 rings.
- Responsible for efficient and smooth call handling
at hospital call Centre through the switchboard, including both internal
and external calls.
- Handling customer complaints coming through the
switchboard, by listening to patient complaints, knowing the nature of the
complaint, forwarding it to the relevant parties for resolution and
finalizing with a follow up with the client.
- Responsible documentation and reporting of
switchboard activities by preparing weekly report for submission to head
of department.
- Responding to caller inquiries regarding hospital
products and services by providing correct information.
- Maintaining a high level of telephone etiquette
through timely, courteous and professional call handling at the
switchboard.
Qualifications
- Diploma in Secretarial studies
- At least 6 months experience in a similar
capacity.
Required Skills
- Good Interpersonal skills
- Ability to work responsibly under pressure and
with minimal supervision
- Excellent customer service skills
- Good listening skills
- Quick decision making capabilities
How to Apply
Qualified and interested
candidates should send their cover letter and curriculum vitae to careers@premierhospital.org clearly
indicating on the email subject the position being applied for. The application
should be received not later than 5:00pm
on Monday 23th August 2021. Only short-listed
candidates will be contacted.
