The Water Services Regulatory Board (WASREB) is a statutory body charged with economic and service regulation of the water services sector as established by the Water Act 2016. WASREB sets rules, standards and guidelines to ensure that water services are provided in an effective and efficient manner with a view of protecting consumers and other stakeholders’ interests.
To strengthen our human
resource capacity, we wish to recruit highly motivated professionals to fill
the following positions:
FRONT OFFICE ASSISTANT
(WASREB 6) 1 POSITION
Job Profile
Responsible for
providing the front office services and clerical duties at Board’s main reception.
Reporting Relationship:
This role reports to Administrative Officer
Supervises: None
Responsibilities
- Managing front
office including
ambience, tidiness,
and promotional materials display
- Receiving and attending to guests and direct
enquiries and guests to relevant officers
- Handling incoming and outgoing calls and
directing them as necessary
- Receiving hand delivered mails and dispatching the
same to registry
- Replenishing reception reading materials
- Reporting on faulty telephone lines
- Providing information and answering phone
enquiries
- Answering calls, routing them to respective person
and/or take messages
- Organizing reading material g., newspapers,
magazines, journals
- Maintaining a proper telephone billing record
- Making outgoing calls
- Handling customer queries
- Responsible for physical assets assigned by the
Board
- Making decisions using standard operating
procedures
Qualifications
- Bachelor’s Degree in Social Science/ Office
management / Business Management or equivalent qualification from a
recognized institution
- OR
- Diploma in Social Science / Office management /
Business Management from the Kenya National
Examinations Council; or equivalent qualification from a
recognized institution;
- At least two (2) years’ relevant work experience
- Proficiency in Computer Applications; and
- Meet the requirements of Chapter Six (6) of the
constitution
Key Competencies and
Skills
- Communication;
- Working with people;
- Time management;
- Drive for results;
- Commitment to continuous learning; and
- Technological
How to Apply
All applications must be
accompanied by a copy of the National Identity Card, detailed Curriculum Vitae
and copies of all relevant academic and professional certificates and should be
addressed to:
The Chief Executive
Officer,
Water Services
Regulatory Board,
P.O. Box 41621- 00100,
NAIROBI
So as to be received not
later than 23.59
hours on 24TH AUGUST 2021. Due to the threat caused by
COVID –19, the applications should be submitted only through
electronic means. They should be sent via email to recruitments@wasreb.go.ke with only ‘POSITION APPLIED FOR’ as
the subject line.
WASREB is an equal
opportunity employer and women, youth and peoples living with disabilities are
encouraged to apply.
Any form of canvassing
will lead to automatic disqualification.
Only short-listed
applicants will be contacted. Shortlisted candidates will be required to
satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by
submitting the following compliance certificates; Certificate of Good Conduct,
Certificate from Higher Education Loans Board, Tax Compliance Certificate,
Ethics and Anti-Corruption Commission Clearance, and Credit Reference Bureau
Certificate.
Water Services for
All ISO 9001:2015 Certified