CUSTOMER EXPERIENCE OFFICERS OHGL/ADM/CEO/08/011
Overall Responsibility
Successful candidates
will be tasked with handling all Customer Care interactions by providing
consistent standards of service to Client and ensuring customer satisfaction.
Key Responsibilities
- Take
responsibility for resolving customer queries and ensure security and
confidentiality of information
- Collects
and analyses customer feedback and adopt corrective measures as required.
- Respond
to customer queries within defined time-limits
- Carry
out daily ward rounds to collect timely customer concerns.
- Collect
and verify information from customers as required.
- Provide
Information and/or educate customers on hospital guidelines.
- Record
and capture customer details accurately.
- Keep
a database of all clients who visit and carry out random call back checks.
- Ensure
clients receive their daily interim bills and engage them on payment plans.
- Maintaining
data integrity and keep customer details confidential.
- Responding
to all customer correspondences via e-mail, telephone and postal mail.
- Provide
daily feedback on customer experience in relation to pre-defined standards
and measures
Qualifications
- Bachelor’s
degree in Communication, Public Relations or any other related field.
- Possess
problem solving skills.
- Excellent
communication& interpersonal skills.
- At
least one year’s experience in the same role.
How to Apply
Interested candidates
are requested to email their application letter and detailed curriculum vitae
ONLY; including names and contacts of three references to hr@oasishealthcaregroup.com on
or before 2
nd September, 2021.
The email subject line MUST include
position title and Vacancy number being applied for e.g., “ADMINISTRATOR
OHGL/ADM/ADMIN/08/008”
Canvassing of any nature will lead to
automatic disqualification.
Only shortlisted candidates will be
contacted