Clique Limited, A leading supplier of crockery, linen, cutlery, kitchen accessories and toiletries in the hospitality industry is seeking to recruit a highly ambitious candidate to fill in the following position at their Nairobi office:
RECEPTIONIST
Reporting to the
Customer Care Executive, the Receptionist will be responsible for managing the
front office, the show room and responding to inquiries to ensure effective
client services.
Principal Accountabilities
- Screening
and routing telephone calls in the switchboard,
- Receiving
and escalating enquiries to the right staff
- Conducting
follow up of client queries
- Maintaining
a record of incoming and outgoing calls
- Directing
email enquiries as per the requirements
- Ushering
in visitors/ clients, getting to know the purpose of their visit,
conducting product orientation
- Receiving
clients visiting the organization and directing them to the relevant staff
- Occasionally
answering basic questions regarding the business as well as providing the
customers with a brief explanation of company products
- Welcoming
clients to the showroom and calling a customer care person to attend to
them
- Ensuring
notification is sent out to clients who visited the showroom
- Generating
reports on client visits to the show
Key Qualifications and Experience
- Diploma
in Business Administration or related field
- Minimum
of one (1) year experience is in customer service.
- Ability
to organize, multiple tasks and prioritize appropriately
- Ability
to handle confidential information in a discreet and professional manner
- Knowledge
in switchboard operation
- Excellent
written and oral communication skill
How To Apply
Interested candidates
are requested to forward their updated CVs to hr@clique.co.ke stating the
subject heading “RECEPTIONIST” by Friday,
30TH July 2021 clearly indicating their current and
expected remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted candidates
will be contacted.
