Job Type : Fixed Term Employment
Position Overview
- The position is responsible for offering continued
support to our new and existing clients ensuring we meet our obligations.
Success in this role is through building and maintain good working
relationship with our clients from project initiation to post
implementation support.
Required Education & Experience
- Bachelor’s degree in Customer relations,
marketing or equivalent.
- Minimum 3 years’ experience in Customer relations
role.
- Working towards Customer Interaction Management
(CIM) or other recognized qualification.
- Ability to use spreadsheets to analyze data and
spot trends. Experience in sales and marketing.
- Understanding of customer segmentation.
- Moderate computer and software skills for basic
data entry.
- Ability to build effective relationships with a
wide range of people.
Required Skills :
- Demonstrate high levels of integrity.
- Ability to communicate both inside and outside the
organization, Formal presentation.
- Ability to write complex reports.
- Seeks continuous learning.
- Analytical skills.
- Formal presentation.
- Strong presentation skills.
- Attention to detail.
- Teamwork / Cooperation / Innovative.
- Self-Management and a good team player.
- Organizational Skills.
Roles &Responsibilities
1.
Customer Relationship Management :
- Keeping a track on the trend of the orders and
sufficient follow up and reminders are made.
- Ensure outstanding customer satisfaction by
maintaining strong working relationships.
- Managing client relationships to build a
reputation for excellent service and generate repeat business.
- Visiting Clients and orienting them on the use of
the KwikBasket Solutions system so that they are able to place orders by
themselves. Updating customers on new features and functions launched on
KwikBasket platform.
- Responding promptly to customer inquiries.
- Contact consumers about existing products and
assess the need for any additional features / upgrades and enter
information as part of the consumer feedback loop.
- Act as first point of contact for complaints
and escalate issues as appropriate.
- Support finance on timely collection for the
customers.
- Maintaining a positive, empathetic and
professional attitude toward customers at all times.
- Planning calendar dates for acknowledging and
giving complimentary gifts to KwikBasket loyal customers.
- Collaborate with internal teams (e.g. sales,
senior management) to address customers’ need
- Managing and training of the sales team on proper
customer relations.
- Acquiring full knowledge of Kwikbasket products so
as to be able to handle customers questions.
- Continuous engagement with dormant customers to
reactivate their accounts.
- Providing weekly/ monthly analysis on customer
ordering patterns to recognize increase/ decrease in order value, number
of items ordered etc.
- Maintaining all clients’ databases.
2.
Competitor Analysis
- Researches competitive products by identifying and
evaluating product characteristics, market share, pricing, and
advertising; maintaining research databases.
- Understanding market demand and supply.
3.
Market Knowledge
- Sourcing for marketing opportunities including
reading trade publications and placing adverts in the press i.e. local,
regional, national and specialist publications – or on the radio.
- Plans meetings and trade shows by identifying,
assembling, and coordinating requirements; establishing contacts;
developing schedules and assignments; coordinating mailing lists.
- Study competition to find new ways to retain
KwikBasket customers.
4.
Brand Position & Market Penetration
- Keeps promotional materials ready by coordinating
requirements with graphics department; manages inventory stock; placing
orders and verifying receipt.
- Implements marketing and advertising campaigns and
organizing promotional presentations
- Production of marketing collateral.
5. Reports :
- Prepares marketing reports by collecting,
analyzing, and summarizing marketing data (Leads Analysis).
- Analyzing monthly revenue trends for each client
and giving report on the same.
- Maintain complete and accurate customer
correspondence data.
- Comparing variances in produce bought and giving
reports on both items added and removed from KwikBasket system.
- Creating a customer data log sheet to understand
ordering patterns.
- Keeping records of customer interactions,
transactions, comments and complaints.
How To Apply
Contact
Info
- Email:careers@kwikbasket.com