Position: Customer Support Agent
Location: Nairobi
Job Description
Influx provides customer
service for brands and tech companies on-demand, 24/7, every day of the year
(including holidays). To achieve this, our operation includes agents and
managers working around the globe. We also make good use of training, QA, data,
and insights.
We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team.
You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.Benefits
- The flexibility of working from home without
having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work
with, high-performing colleagues
Qualifications
- Excellent written and verbal German communication
skills
- Strong problem-solving skills
- Sense of humor
Responsibilities
- Diagnose and solve the customer’s’ problems
- Communicate effectively via email and chat with
our customer
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly
workplace culture
Attributes
- Personal integrity
- Can-do attitude
- Team player
- Continuous learner
How to apply