JOB DESCRIPTION
TransCon Properties
Limited through the brand name TransCon Office Suites offers serviced and
virtual offices to clients in addition to availing meeting rooms and a board
room. As a company, we are passionate about our customers and retain a close
relationship with them to ensure that their business needs are met.
Strategically, we are looking to open multiple centers in Nairobi and other
counties and continuously offer our employees the opportunity to grow with us.
Job Title: Customer
Service Intern
The role:
The Intern is
responsible for supporting the management team’s objectives including growing
the overall revenue whilst maintaining and improving customer
service. The intern will also be the responsible for new sales with
prospective customers and will present the best range of options to suit that
customer’s needs.
Structure: Office Manager in charge
Primary Objectives:
- Revenue
acquisition
- Customer
service improvement
- Managing
and motivating team
Key responsibilities
- Touring
customers to show the range of options available to suit their needs and
closing the sale where possible
- Managing
Centre operations
- Dealing
with escalated customer requests/issues
The candidates should have the below experience or background in
order to be considered for the role:
- Direct
sales experience
- Professional
and clear communication skills coupled with the ability to build strong
business relationships.
- Strong
organizational skills, including the ability to prioritize, multi-task,
delegate and work effectively with minimal supervision.
- Commercial/
results driven
Key Performance Indicators:
The areas below will
form the basis of measurements of success in this role:
- Sales
revenue target
- Customer
satisfaction and retention
- Continuous
improvement/best practice
- Team
chemistry
How To Apply
Transcon Office Suites
m: +254-718-241-629 ,
+254-700-151-693
a: P.O Box 12687–00100 ,
6th & 8th Fl, View Park Towers, 6 Utalii Lane, Nairobi, Kenya.
w: www.transcon.co.ke e:
doreen.gikundi@transcon.co.ke
