The Assistant Operations Manager position will be located at the Company’s Head Office in Madison House. He/She will report to the Operations Manager and will work closely with other team members in order to ensure smooth processing of customer and business requirements.
Responsibilities
Key responsibilities for the position are as hereunder:
- Client Registration and client record management –
Authorize client’s registration into the system and ensure client records
are maintained as per the laid down processes and within the set
timelines.
- Customer Query and Complaints Management – Handle
customer complaints, provide appropriate solutions and alternatives within
the set timelines and follow up to ensure resolution
- Customer Instruction Management – Authorize and
verify of all customer instructions in accordance to the set guidelines.
- Reporting – Prepare fund administration reports
within the set timelines for consumption of the various stakeholders
(Board, Trustees, CMA).
- Investment Settlement – Authorize settlement of
all client and company investments in the system in a fast and accurate
manner.
- Pricing of Unit Trust Funds – Reconcile fund
valuations on daily basis and ensure that accurate unit prices have been
published
- Income distribution – Distribute returns
periodically to the unit holders
- Customer Reporting – Ensure customer statements
are accurate and that they are sent to clients as per set timelines.
- Supervisory roles – Supervise Officers in the
department to achieve their performance standards.
- Office Administration roles – Manage Messengers
and office mail, office calls, the reception area and ensure our licenses
are up to date.
Qualifications
Qualified candidates are
expected to possess the following
- A minimum of a Bachelor’s degree in a related
field.
- At least 3 years experience in Operations and
Administration preferably in the Fund Management Industry.
- Be detail-oriented and possess strong
administration skills.
- Must have excellent people skills.
- Have exceptional written and oral communication
skills.
- Ability to work independently and be flexible to
work outside normal working hours.
How to Apply
Candidates with the
required qualifications, experience and competencies who wish to apply for any
of the above position are required to forward their applications with their
CVs, copies of relevant certificates and details of current remuneration to the
Human Resources Manager at hr_recruitment@madison.co.ke not
later than 04th June, 2021.