Job Vacancy: Call Centre Agent
Location: Nairobi
Industry: Service
Job Responsibilities
·
Management and resolve customer complaints
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Research required information using available resources
· Answer incoming calls and respond to customer’s emails
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Follow up customer calls where necessary
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Moderating and screening written user content on profiles
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Moderating and screening user submitted photos
·
Handling online support requests.
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Responding to incoming calls and chats.
·
Various support tasks assigned
Job Qualifications
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A passion for Customer Service with outstanding problem-solving
skills, documentation skills, quality focus, as well as information analysis
skills.
·
Ability to work with multiple tabs and multiple browsers
efficiently in a web browser-based support system – speed and accuracy are
important.
·
Ability to thrive in a multitasking environment and can adjust
priorities on the fly
·
Ability to respond promptly and prioritize workload effectively
based on the needs of customers. Management and resolve customer complaints
·
Research required information using available resources
·
Keen attention to detail and effective time management skills
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Eager to learn, adapt and collaborate at all levels.
·
Outstanding work ethics (reliable, motivated, professional and
ability to work under minimum supervision)
·
Ability to handle pressure/stress, handle responses to criticism
tactfully and maintain a professional demeanor.
·
Ability to escalate issues through the appropriate channels – we
thrive on feedback.
Job Requirements
·
Bachelor’s Degree in a business-related field with a 2nd class
honors upper
·
1.5 and above years of work experience in a call centre –
previous call centre experience is an added advantage
·
An exceptional level of computer literacy especially in MS
office.
·
Advanced fluency in English both written and verbal – Knowledge
of foreign languages will be an added advantage.
·
Ability to work in shifts, as we are open 24 hours per day/7
days per week/365 days a year currently with the following shifts available:
7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.
Ladies are highly encouraged to apply.
To apply, send your CV only to applications@flexi-personnel.com
before 10th April 2021.
Clearly indicate the exact position (Call centre agent) applied
for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job
placement.
