The Embassy of Sweden in Nairobi represents Sweden in Kenya, Somalia, Seychelles and Comoros. The Embassy also represents Sweden in UNEP and UN-HABITAT. The Embassy represents and advances Swedish policies, interests and values in political and economic relations, development cooperation, trade and investment promotion and cultural and information matters. It provides consular services to Swedish nationals and migration services to non-nationals.
The Embassy is experiencing a significant increase in consular cases and the demand to handle inquires and requests from Swedish citizens keeps raising. Hence the Embassy is looking to expand the consular team and improve our ability to respond to inquiries in the most common languages spoken by our consular clients and applicants.
The Embassy seeks to
recruit an experienced Consular assistant and receptionist who will also be the
general public’s and business visitors first contact with the Embassy by
manning the reception and answering all incoming calls.
Responsibilities
- Respond
to and give general advice in consular cases by phone and e-mail;
- Manage
bookings for the consular section i.e. passports, citizenship cases,
registration etc;
- Assist
with oral and written translations from Somali to English;
- Man
the embassy front desk which includes greeting visitors, respond to
incoming calls, handle general queries and complaints, pass on messages
and transfer calls as necessary etc;
- Management
of the embassy’s meeting rooms;
- Receiving
and dispatching deliveries;
- Assisting
with mail handling and pouch shipments;
- Perform
ad-hoc administrative duties;
Reporting
The consular
assistant/receptionist will be part of the Embassy’s Administrative and
Consular Section and he/she will report to the Head of Administration. The
workplace will mainly be at the Embassy in Nairobi.
Qualifications
- A
relevant bachelor level university degree or similar from a recognized
institution in a field relevant to the position;
- A
minimum of two years of relevant work experience. Having experience from
handling people under distress is going to be considered a great advantage;
- Knowledge
of Somali language Knowledge of a Swedish or another Scandinavian language
is added advantage.
- Experience
of work in the consular field or for a diplomatic mission or another
international organization is preferred.
Other essential qualifications
- Excellent
command of oral and written English and Somali is a must
- Have
an excellent sense for good, polite and correct service
- Ability
to handle and respond to people in distress
- Ability
to take initiatives and adjust to changing priorities
- Strong
organizational and interpersonal skills
- Strong
written and oral communications skills
- Being
an effective team player
- Being
discreet, reliable and have a high level of integrity
- Showing
punctuality
- Proficiency
in basic MS Office programs: Word, Outlook, Excel etc.
- Quick
to adapt, able to handle the balance between understanding service and
still say no.
How to Apply
Interested individuals
are invited to submit a 1-page Letter of Motivation,
a CV and a minimum of 3 professional
references to recruitment@dpckenya.com not later than 17th March
2021.
The email subject should
be “ CONSULAR
ASSISTANT AND RECEPTIONIST’’
Only shortlisted candidates will be contacted.
The terms and conditions
for locally employed staff apply. The position is for two years with a minimum
of 6 months’ probation period.
Any form of canvassing
will lead to automatic disqualification
