Customer Service Rep Job in Kenya

Position: Customer Service Representatives

Location: Nairobi

Job description

The Customer Service Representatives (CSRs) will be responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of the Sacco goals and objectives. The CSRs will identify customer needs for Sacco products and services; and reports directly to the Branch Manager.


  • Accurately opening and closing accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
  • Demonstrate knowledge and understanding of the new accounts system database to manage and maintain customer account information
  • Assist customers with telephone inquiries to provide solutions to their banking needs
  • Assist customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally


  • Bachelor’s degree from a recognized University in Arts, Humanityies, Information Technology, Banking, Finance, and or any related field.
  • Masters Degree will be an additional advantage
  • A minimum of 2 year experience performing teller responsibilities, and a minimum of 1 year experience performing as a bank customer service representative or similar capacity

How to apply

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your CV and Professional Certificates to by Friday 22nd January 2021. Only shortlisted candidates will be contacted.