Position: Customer Service Reliever-Hospital (Nairobi)
Location: Nairobi
Terms: (Part-Time Basis)
Job Description
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.
Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently faceWe are looking for a
confident and self-motivated individual who is looking for a customer service
opportunity.
A leading Kenya based
healthcare private facility that continuously strives to enhance the treatment
experience of all their patients. It follows the best infection control
protocols to avoid any interaction in our patients.
The center is run by a
well-trained and professional team. The facility ensures that all the national
guidelines are followed thoroughly without compromising the quality while
providing holistic care for these patients.
Qualifications
- Bachelor’s
Degree in Communication, Public Relations, Marketing or any related course.
- Customer
Service experience: 6 months-1 Year would be an added advantage .
- Attained
a C+ or higher in your KCSE
- Proficient
in Microsoft Office.
- Excellent
communication and presentation skills.
- Enthusiasm
and Reliability
- Ability
to multi-task.
- Vibrant
and people oriented
- Ability
to work under pressure
Responsibilities
- Maintaining
a positive, empathetic and professional attitude toward customers at all
times
- Communicating
with customers through various channels.
- Vast
product knowledge.
- Ensure
efficiency of the customer service process.
- Ensure
customer satisfaction through the provision of professional customer
support.
- Develops
and maintains strong relationships with customers by providing support,
information, and guidance
- Provides
excellent customer service by responding promptly to customer inquiries,
questions, acknowledging concerns and resolving complaints.
- Maintain
a high profile in the day to day operations.
- Answer
all incoming calls and redirect them or keep messages.
- Performs
other related duties as assigned.
How to Apply
Interested applicants
should send their detailed CV and Cover Letter quoting the job title (CUSTOMER
SERVICE-RELIEVER) as subject to reach us not later than 08th December 2020 to careers@italgloballtd.com stating
the current pay and expected salary. Only the shortlisted candidates will be
contacted. Interviews
will be conducted on a rolling basis.